SOLVEXA PLAYER SUPPORT

We’re here to help you get back to playing.

Find help for a Solvexa game, browse common questions, or send our support team the details we need to investigate your issue.

Submit a ticket Browse FAQs
Game-specific support Email updates Privacy-conscious

CHOOSE YOUR GAME

Start with the title you’re playing.

Selecting your game pre-fills the support request so we can understand the context faster.

W Available Now

Word Grid Quest: Classic Boggle

Build words, chase better scores, and sharpen your eye for patterns.

Get help with this game
L Available Now

Letter Hunt: Word Search

Relax, search, and discover words through satisfying puzzle journeys.

Get help with this game

COMMON SUPPORT TOPICS

Tell us what’s getting in the way.

These are the details that most often help us understand a player issue.

01

Gameplay & Technical

Crashes, freezes, UI problems, level issues, performance, audio, notifications or unexpected behaviour.

02

Progress & Saves

Missing progress, level state, achievements, missions, leaderboards, currencies or reward history.

03

Purchases & Premium

Premium unlocks, purchase restoration, billing acknowledgements, entitlements or store-related questions.

04

Ads & Rewards

Rewarded ads, unavailable ads, reward delivery, timed rewards or ad-related gameplay concerns.

SUBMIT A SUPPORT TICKET

Give us the details.

The more context you provide, the easier it is for us to understand what happened.

GameWhich Solvexa title?
DevicePhone/tablet model and platform.
App versionFound in your app or store listing.
What happenedWhat you expected versus what occurred.

Prefer email? support@solvexastudios.com

Support updates are sent to the email address you provide. Never include passwords, full payment-card details, or other sensitive credentials.

FREQUENTLY ASKED QUESTIONS

A few answers before you write.

For game-specific bugs or purchase issues, sending a ticket with your app version and device information is still the best route.

How do I update my account or profile information?+

Submit a support ticket and choose Account / Profile. Include the game name and describe the information you need changed.

I made a purchase but premium or my item did not unlock. What should I do?+

Choose Purchases / Premium, select the affected game, and include the approximate purchase date plus any non-sensitive store transaction information available to you. Do not send full payment-card details.

A rewarded ad completed but I did not receive the reward.+

Choose Ads / Rewards and tell us which reward you were claiming, what happened after the ad, your app version, and your device model.

Can I request access to or deletion of my data?+

Yes. Select Privacy / Data Request. We may need to verify your identity before fulfilling certain privacy requests. You can also review our Privacy Policy.

How do I check the status of a support ticket?+

Your confirmation email contains your Solvexa ticket reference. Replies and follow-up updates are sent by email, so keep that reference if you contact us again.

What information should I never send through support?+

Never send passwords, authentication codes, full debit/credit card numbers, or other account credentials. We’ll ask only for information reasonably necessary to investigate your request.

SOLVEXA STUDIOS

Play should feel rewarding—not frustrating.

If something gets in the way, tell us. Player feedback helps us improve every Solvexa game.

PLAY.THINK.DISCOVER.