Available Now
Word Grid Quest: Classic Boggle
A grid of letters. A world of possibilities.
Get help with this gameSOLVEXA PLAYER SUPPORT
We’re here to help you get back to playing.
Find help for a Solvexa game, browse common questions, or send our support team the details we need to investigate your issue.
Game-specific support
Email updates
Privacy-conscious
CHOOSE YOUR GAME
Start with the title you’re playing.
Selecting your game pre-fills the support request so we can understand the context faster.
Available Now
Letter Hunt: Word Search
Look closer. There is more to discover.
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Available Now
Word Trails: Connect & Solve
Every word takes you somewhere new.
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Available Now
Crossword Journey: Word Puzzle
Follow the clues, connect the answers.
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Available Now
Word Discovery: Guess & Solve
Every guess reveals a clue.
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Available Now
Word Ladder Quest: Letter Logic
One letter changes everything.
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In Development
Cipher Quest: Code Breaker
Every message holds a mystery.
Get help with this gameCOMMON SUPPORT TOPICS
Tell us what’s getting in the way.
These are the details that most often help us understand a player issue.
Gameplay & Technical
Crashes, freezes, UI problems, level issues, performance, audio, notifications or unexpected behaviour.
Progress & Saves
Missing progress, level state, achievements, missions, leaderboards, currencies or reward history.
Purchases & Premium
Premium unlocks, purchase restoration, billing acknowledgements, entitlements or store-related questions.
Ads & Rewards
Rewarded ads, unavailable ads, reward delivery, timed rewards or ad-related gameplay concerns.
SUBMIT A SUPPORT TICKET
Give us the details.
The more context you provide, the easier it is for us to understand what happened.
GameWhich Solvexa title?
DevicePhone/tablet model and platform.
App versionFound in your app or store listing.
What happenedWhat you expected versus what occurred.
Prefer email? support@solvexastudios.com
FREQUENTLY ASKED QUESTIONS
A few answers before you write.
For game-specific bugs or purchase issues, sending a ticket with your app version and device information is still the best route.
How do I update my account or profile information?+
Submit a support ticket and choose Account / Profile. Include the game name and describe the information you need changed.
I made a purchase but premium or my item did not unlock. What should I do?+
Choose Purchases / Premium, select the affected game, and include the approximate purchase date plus any non-sensitive store transaction information available to you. Do not send full payment-card details.
A rewarded ad completed but I did not receive the reward.+
Choose Ads / Rewards and tell us which reward you were claiming, what happened after the ad, your app version, and your device model.
Can I request access to or deletion of my data?+
Yes. Select Privacy / Data Request. We may need to verify your identity before fulfilling certain privacy requests. You can also review our Privacy Policy.
How do I check the status of a support ticket?+
Your confirmation email contains your Solvexa ticket reference. Replies and follow-up updates are sent by email, so keep that reference if you contact us again.
What information should I never send through support?+
Never send passwords, authentication codes, full debit/credit card numbers, or other account credentials. We’ll ask only for information reasonably necessary to investigate your request.
SOLVEXA STUDIOS
Play should feel rewarding—not frustrating.
If something gets in the way, tell us. Player feedback helps us improve every Solvexa game.
PLAY.THINK.DISCOVER.